For every buyer a commercial real estate broker works with, we come into contact with another dozen “pretenders”. Buyer loyalty is critical to an effective transaction as well as the commercial real estate broker’s loyalty to the Buyer as their client. Pretenders use the Broker’s time and effort only to glean information from them and feel no buyer loyalty to buy a property that the Broker shows them during their engagement. Also what may happen is the Buyer make try to cut the Broker out of their earned commission on a commercial property. This approach is not the way to establish a solid mutually beneficial relationship with a commercial real estate broker, for best results with a professional broker establishing loyalty bi-directionally is critical. Overall when a Buyer is loyal, your Broker will see you as a viable client who will provide them business and potential referrals. As a result, you can expect to get “preferential treatment” and top of mind and be the first to learn of great deals in the market place as they get listed.
Law Of Agency
Within the realm of agency relationships, there are 2 types of people to be considered. The first is a “Customer” customers are not represented by an agent or Broker but may receive information and assistance from a licensed Broker or Agent in the State of Texas. The second is a “Client” defined as a person whom the Broker has agreed to represent and is usually cinched down using a written representation agreement. Once an agency is established with a Client there is a fiduciary in place in which a person has a high duty of care of another person which is the Client. A fiduciary requires the Broker to place the interests of their Client above their own interests. Although the Broker will expect Buyer loyalty, the licensee owes a duty of honesty and fairness to all parties in the transaction of leasing or purchasing commercial property. By law, at the first substantive dialogue with a client or prospect, the Broker should provide Information About Brokerage Services which is a written statement containing the statutory information relating to brokerage services. The substantive dialogue is a communication between both parties be it a meeting or written communication that involves a substantive discussion regarding a specific real property. Shire Commercial utilizes representation agreements that state clearly in writing the relationship between the Buyer and the Broker so there are no miscommunications involved.